General terms and conditions of purchase

• Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is something wrong with the order confirmation, please contact us immediately via email at info@tolta.se.
• All prices in the store are listed in SEK and all prices include 25% VAT, books 6% VAT.
• The seller's price at the time of order confirmation is the applicable price.
• We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Right of withdrawal

As a consumer, you always have a 30-day right of withdrawal from the date you received the goods (the withdrawal period). If you return the goods unused and in their original condition, in the original packaging, we will refund the amount you paid for them.

If you want to cancel your purchase, you must notify us. The message must clearly state which purchase it is and that you are canceling the purchase. If you wish, you can use the form that the Swedish Consumer Agency has developed.

The Swedish Consumer Agency's form for the right of withdrawal can be found here.

Please note that it is not considered an exercise of the right of withdrawal if you do not collect your package or do not receive a delivery. NOTE! Unclaimed goods will be charged SEK 150 plus shipping.

When exercising your right of withdrawal, the following applies:

• You must notify us of your withdrawal. The message, clearly stating that you wish to exercise your right of withdrawal, must be sent to kontakt@tolta.se within 14 days of receiving the goods. Your message must clearly state your name, address, email address, order number and the goods to which the return applies.
• You should immediately and at the latest within the statutory 14 days after the notice of withdrawal return the products to us (address below).
• You will have to pay the direct costs of returning the goods, i.e. return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging. You are therefore responsible for the reduced value of the goods as a result of handling other than what is necessary to determine the nature, properties and function of the goods. It is not permitted to write, paste or tape on the original packaging of the goods, which must be intact and reusable. Return shipping is possible to purchase through us, at a cost of 79 SEK. Then the package is automatically traceable, for extra security. Please state this when you notify us that you wish to make a complaint about the goods.
• The refund will be made without undue delay, as soon as the goods have returned to Tölta's warehouse.
• The shipping cost from the time of purchase is not refundable.
• Refunds will be made using the payment method you used for the purchase.

The right of withdrawal does not apply to:

• Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
• Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.
• Goods that can deteriorate quickly, such as food.
• Serial numbers of newspapers or magazines.

For more about the statutory right of withdrawal, see here .

Return address:
Tölta.se/Sunslope AB

Gjutebrunnsvägen 15 a

436 45 Askim

Contact for exchanges and returns:
Email: kontakt@tölta.se

 

Complaints and claims

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
• If you would like to complain about a product, please first contact our customer service at tölta.se or email kontakt@tölta.se .
• We encourage you to report the defect immediately after discovering it. 2 months is always considered a reasonable time for reporting. The items must be clean and dry to be processed.
• You have the right to complain about a damaged or faulty product within 3 years, provided that the product was faulty at the time of delivery.
• Small deviations from the images of the products in the online store cannot be completely avoided due to production reasons (e.g. the color intensity of the product). The above cases do not give rise to a complaint or claim. However, you can always exercise your right of withdrawal.
• If the item has been damaged in transit, this is the responsibility of the shipping company, and you should contact them directly.

More information about your rights as a consumer can be found at konsumentverket.se.

How do you proceed in the event of a complaint?

• Any errors and defects should always be reported to kontakt@tolta.se , where you provide your name, address, email address, order number and a detailed description of the error.
• If we are unable to remedy the defect or deliver an equivalent product, we will refund the amount you paid for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
• Refunds in the event of a complaint will be made using the same payment method as the purchase, within 14 days.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.

 

Return address:
Tölta.se / Sunslope AB

Gjutebrunnsvägen 15a

436 45 Askim

Contact for complaints:
Email: kontakt@tölta.se

As a consumer, you also have the right to have a dispute with a company heard out of court by the Swedish National Board of Consumer Complaints (ARN), read more at arn.se. ARN can be found at the following postal address: Swedish National Board of Consumer Complaints, Box 174 101 23 Stockholm.

Tölta.se / Sunslope AB will participate in any alternative dispute resolution proceedings with ARN and follow ARN's recommendations.

For online alternative dispute resolution for cross-border purchases, there is also the EU Commission's platform for alternative dispute resolution, ec.europa.eu/odr . More information is also available on Consumer Europe , part of the Swedish Consumer Agency, konsumenteuropa.se.

General terms and conditions

About the company

Tölta.se has the legal name Sunslope AB

The company is headquartered in Gothenburg. The company's postal address is Gjutebrunnsvägen 15 A, 435 45 Askim. The company's corporate registration number is

The company operates an online store on the domain www.tölta.se and offers products for purchase online. If you would like to get in touch with us, send an email to info@tolta.se with your case and your contact details and we will get back to you shortly.

The following General Terms and Conditions apply to all delivery agreements, services and offers of the online store on the domain www.tölta.se.

Ordering

• Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is something wrong with the order confirmation, please contact us immediately via email at info@tolta.se.

Prices

• All prices in the store are listed in SEK and all prices include 25% VAT, books 6% VAT.
• The seller's price at the time of order confirmation is the applicable price.
• We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Conclusion of agreements

• All offers on our website are non-binding. Should the item not be available, we are not obligated to fulfill the order.
• By clicking on the "Send order" button, you place a binding order for the item in the shopping cart. After you have sent your order, you will receive an automatic e-mail from us confirming that the order has been received and containing details about the order (Order confirmation). The order confirmation is not an approval of the order but only informs you that the order has been received. A purchase agreement will only be concluded when the item has been delivered.
• If the buyer misled us when placing the order regarding his or her ability to pay or if he or she lacks the ability to pay, we have the right to terminate the purchase agreement.
• To register a user account or shop on our website, you must be 16 years of age or older.

Limitation of liability

• We take no responsibility for indirect damages that may arise due to the product.
• We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.
• Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product information

• We reserve the right to any printing errors on this website and final sales of products.
• We do not guarantee that the images will accurately reflect the product as there may be some color variation depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.

Changes to the General Terms and Conditions

• We reserve the right to make changes to the terms and conditions at any time.
• Changes to the Terms will be posted online on the Website.
• The amended terms and conditions are deemed accepted in connection with an order or visit to the website.

Force majeure

• In cases where we are unable to perform our performance due to force majeure (e.g. natural disasters), we are released from our performance obligations for as long as the obstacle lasts.
• If the execution of the order or the delivery of the goods is not possible due to force majeure for more than one month, the buyer has the right to cancel the contract.

Dispute and choice of law

• In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer can contact the Swedish National Board of Complaints, see arn.se.
• For residents of an EU country other than Sweden, you can submit complaints online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we will follow decisions from ARN or a corresponding dispute resolution body.
• Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.